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How to report your problems

PLEASE READ BEFORE POSTING

Author Replies
Ronin DUSETTE Monday 15 July 2013 at 21:30
Ronin DUSETTE
Admin

I think we are all used to seeing this kind of sticky, but no one reads them anyway. And we can't help you quickly if you don't give us proper information. I am used to seeing this:

Hi, it doesn't work. When I try to launch, it just doesn't work, please help.

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Very helpful, right? So don't post something like that. Instead:

When you post a problem on the forum, at least mention your hardware and software as precisely as you can. We can not guess what you're trying to do if we don't know on what kind of setup you're doing it. For this reason, you must, when you create new topics, include this infomation:

- Name of the distribution (and its version)

- Full computer specs (CPU, RAM, Graphics Card, graphics card drivers installed, etc.)
- Name of the software and its version (ex: Wine 0.9.37)
- Your desktop (KDE, Gnome, Xfce, Fluxbox...)
- Errors from the software. And if possible, tell when and/or where it happens.

Please note that it is more pleasant when we (moderators and admins) and the other members wanting to help you, are faced with a readable post. I'll explain:

A "hello" and a "thank you" never killed anyone (no one that I know of anyway). And it's better than reading something like that:

It doesn't work, I've got this error.

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This kind of introduction in a topic, personally does not give me the desire to answer (although nice as I am, I will do it all the same). A clearer message is more pleasant and more respectful towards the other people who will want to help you:

Hello,

Here after trying out a test of a script, I get an error like that, unfortunately:

.....

….


Thank you in advance for your assistance.

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Obviously, it lacks the required information I quoted higher, but here the example was specifically to show you the syntax of courtesy towards other people.

I hope it helped you understand how to write clear messages. What? You read everything? Impressive [img]http://www.playonmac.com/images/smiles/sdz/heureux.png[/img]

Edited by RoninDusette


Please:
Post debug logs & full computer specs in first post
No private messages for general help, use the forums
Read the wiki, Report broken scripts