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[Issue] ArcheAge Unchained doesn't open

Anti cheat system quits unexpectedly

Author Replies
Yarden Wednesday 16 October 2019 at 6:21
YardenAnonymous

Hey there, everyone!

 

I'm trying to play ArcheAge Unchained in Mac, but I'm having some problems and I came here for your help. I've managed to install Glyph, from which I've downloaded and installed the game. When I press the Play button, the anti cheat system (Easy Anti Cheat, EAC) opens and rapidly closes and I have no idea why (there is no error message). I hope you guys can help me.

 

I'm using macOS Mojave Version 10.14.5, MacBook Pro (retine, 13-inch, Late 2013), Processor 2,6 GHz Intel Core i5, Memory 8 GB 1600 MHz DDR3, Graphics Intel Iris 1536 MB, PlayOnMac version 4.3.4. I've used 4.11-staging with 64 bits as PlayOnMac configuration.

 

Next, I'll present the debug info output before pressing Play after pressing Play and the EAC closing. Before pressing Play:

 

Id (0x32fe84 0x0): stub

03f6:fixme:font:RemoveFontMemResourceEx (0x87797be9) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0x20db4ec) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0x3f74d0) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0x2088608) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0x3b56c8) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0x17d1718) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0x610247f8) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0x13a1a64) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0x640bfb80) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0x3710f4) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0xf10414) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0x673e3bdc) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0x4aaa6a80) stub

03f6:fixme:msvcrt:__clean_type_info_names_internal (0xbe5c7c) stub

[10/16/19 00:39:04] - Running wine-4.11-staging GlyphClient.exe (Working directory : /Users/yarden/Library/PlayOnMac/wineprefix/Glyph/drive_c/Program Files (x86)/Glyph)

0426:fixme:esync:do_esync eventfd not supported on this platform.

0426:fixme:ntdll:find_reg_tz_info Can't find matching timezone information in the registry for -03, bias 180, std (d/m/y): 17/02/2019, dlt (d/m/y): 31/12/2019

0426:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0033FE1C 63 ) semi-stub

0426:fixme:msvcp:locale__Locimp__Makexloc (0033FE1C 63 00B12400 00000000) semi-stub

0426:fixme:msvcp:locale__Locimp__Makewloc (0033FE1C 63 00B12400 00000000) semi-stub

0426:fixme:msvcp:locale__Locimp__Makeushloc (0033FE1C 63 00B12400 00000000) semi-stub

0428:fixme:esync:do_esync eventfd not supported on this platform.

0428:fixme:ntdll:find_reg_tz_info Can't find matching timezone information in the registry for -03, bias 180, std (d/m/y): 17/02/2019, dlt (d/m/y): 31/12/2019

0428:fixme:heap:RtlSetHeapInformation 0x1e00000 0 0x32ea74 4 stub

0428:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0032FE1C 63 ) semi-stub

0428:fixme:msvcp:locale__Locimp__Makexloc (0032FE1C 63 01F12618 00000000) semi-stub

0428:fixme:msvcp:locale__Locimp__Makewloc (0032FE1C 63 01F12618 00000000) semi-stub

0428:fixme:msvcp:locale__Locimp__Makeushloc (0032FE1C 63 01F12618 00000000) semi-stub

0428:fixme:file:FindFirstFileExW flags not implemented 0x00000002

0428:fixme:thread:create_user_shared_data_thread Creating user shared data update thread.

0428:fixme:dwmapi:DwmIsCompositionEnabled 0032F768

0428:fixme:dwmapi:DwmEnableComposition (1) stub

0428:fixme:toolhelp:CreateToolhelp32Snapshot Unimplemented: heap list snapshot

0428:fixme:toolhelp:Heap32ListFirst : stub

0428:fixme:file:FindFirstFileExW flags not implemented 0x00000002

0428:fixme:font:RemoveFontMemResourceEx (0x87738f69) stub

GlyphClient::LoadFile error: No such file or directory GlyphClientApp.xml


GlyphClient::LoadFile error: No such file or directory GlyphClientAppLocal.xml


0428:fixme:ntdll:get_firmware_info info_class SYSTEM_FIRMWARE_TABLE_INFORMATION

0428:fixme:ntdll:get_firmware_info info_class SYSTEM_FIRMWARE_TABLE_INFORMATION

0428:fixme:winsock:set_dont_fragment IP_DONTFRAGMENT for IPv4 not supported in this platform

GlyphClient::LoadFile error: No such file or directory ./Library/GlyphLibraryLocal.xml


0428:fixme:shcore:SetCurrentProcessExplicitAppUserModelID L"Trion.Glyph": stub

0428:fixme:explorerframe:taskbar_list_SetProgressState iface 02B03CA8, hwnd 0006005A, flags 0 stub!

0428:fixme:exec:SHELL_execute flags ignored: 0x00000100

0438:fixme:esync:do_esync eventfd not supported on this platform.

0438:fixme:ntdll:find_reg_tz_info Can't find matching timezone information in the registry for -03, bias 180, std (d/m/y): 17/02/2019, dlt (d/m/y): 31/12/2019

0439:err:winediag:SECUR32_initNTLMSP ntlm_auth was not found or is outdated. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution.

043a:fixme:ver:GetCurrentPackageId (0x214ff0c 0x0): stub

0439:fixme:winsock:set_dont_fragment IP_DONTFRAGMENT for IPv4 not supported in this platform

0439:fixme:secur32:schan_get_cipher_algid Don't know CALG for encryption algorithm 2, returning 0

0439:fixme:secur32:schan_imp_get_max_message_size Returning 1 << 14.

0439:fixme:secur32:schan_get_cipher_algid Don't know CALG for encryption algorithm 2, returning 0

0439:fixme:secur32:schan_imp_get_max_message_size Returning 1 << 14.

043d:fixme:esync:do_esync eventfd not supported on this platform.

043d:fixme:thread:create_user_shared_data_thread Creating user shared data update thread.

043d:fixme:ntdll:find_reg_tz_info Can't find matching timezone information in the registry for -03, bias 180, std (d/m/y): 17/02/2019, dlt (d/m/y): 31/12/2019

043d:err:seh:setup_exception stack overflow 2000 bytes in thread 043d eip 000000007bc9b2ce esp 0000000000130e40 stack 0x130000-0x131000-0x230000

0439:fixme:secur32:schan_get_cipher_algid Don't know CALG for encryption algorithm 2, returning 0

0439:fixme:secur32:schan_imp_get_max_message_size Returning 1 << 14.

0438:fixme:font:RemoveFontMemResourceEx (0x877d33f1) stub

0438:fixme:ver:GetCurrentPackageId (0x32fe84 0x0): stub

0428:fixme:font:RemoveFontMemResourceEx (0x87797be9) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0x219b4ec) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0xc574d0) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0x2148608) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0x1bd56c8) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0x1851718) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0x610247f8) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0x1421a64) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0x640bfb80) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0xc310f4) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0xf90414) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0x673e3bdc) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0x4aaa6a80) stub

0428:fixme:msvcrt:__clean_type_info_names_internal (0xbe5c7c) stub

[10/16/19 01:15:23] - Running wine-4.11-staging GlyphClient.exe (Working directory : /Users/yarden/Library/PlayOnMac/wineprefix/Glyph/drive_c/Program Files (x86)/Glyph)

0458:fixme:esync:do_esync eventfd not supported on this platform.

0458:fixme:ntdll:find_reg_tz_info Can't find matching timezone information in the registry for -03, bias 180, std (d/m/y): 17/02/2019, dlt (d/m/y): 31/12/2019

0458:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0033FE1C 63 ) semi-stub

0458:fixme:msvcp:locale__Locimp__Makexloc (0033FE1C 63 00912400 00000000) semi-stub

0458:fixme:msvcp:locale__Locimp__Makewloc (0033FE1C 63 00912400 00000000) semi-stub

0458:fixme:msvcp:locale__Locimp__Makeushloc (0033FE1C 63 00912400 00000000) semi-stub

045a:fixme:esync:do_esync eventfd not supported on this platform.

045a:fixme:ntdll:find_reg_tz_info Can't find matching timezone information in the registry for -03, bias 180, std (d/m/y): 17/02/2019, dlt (d/m/y): 31/12/2019

045a:fixme:heap:RtlSetHeapInformation 0x1e00000 0 0x32ea74 4 stub

045a:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0032FE1C 63 ) semi-stub

045a:fixme:msvcp:locale__Locimp__Makexloc (0032FE1C 63 01F12618 00000000) semi-stub

045a:fixme:msvcp:locale__Locimp__Makewloc (0032FE1C 63 01F12618 00000000) semi-stub

045a:fixme:msvcp:locale__Locimp__Makeushloc (0032FE1C 63 01F12618 00000000) semi-stub

045a:fixme:file:FindFirstFileExW flags not implemented 0x00000002

045a:fixme:thread:create_user_shared_data_thread Creating user shared data update thread.

045a:fixme:dwmapi:DwmIsCompositionEnabled 0032F768

045a:fixme:dwmapi:DwmEnableComposition (1) stub

045a:fixme:toolhelp:CreateToolhelp32Snapshot Unimplemented: heap list snapshot

045a:fixme:toolhelp:Heap32ListFirst : stub

045a:fixme:file:FindFirstFileExW flags not implemented 0x00000002

045a:fixme:font:RemoveFontMemResourceEx (0x87738f69) stub

GlyphClient::LoadFile error: No such file or directory GlyphClientApp.xml


GlyphClient::LoadFile error: No such file or directory GlyphClientAppLocal.xml


045a:fixme:ntdll:get_firmware_info info_class SYSTEM_FIRMWARE_TABLE_INFORMATION

045a:fixme:ntdll:get_firmware_info info_class SYSTEM_FIRMWARE_TABLE_INFORMATION

045a:fixme:winsock:set_dont_fragment IP_DONTFRAGMENT for IPv4 not supported in this platform

GlyphClient::LoadFile error: No such file or directory ./Library/GlyphLibraryLocal.xml


045a:fixme:shcore:SetCurrentProcessExplicitAppUserModelID L"Trion.Glyph": stub

045a:fixme:explorerframe:taskbar_list_SetProgressState iface 02B03C98, hwnd 00080084, flags 0 stub!

045a:fixme:font:RemoveFontMemResourceEx (0x87797bc1) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0x219b4ec) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0xc574d0) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0x2148608) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0x1bd56c8) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0x1851718) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0x610247f8) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0x1421a64) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0x640bfb80) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0xc310f4) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0xf90414) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0x673e3bdc) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0x4aaa6a80) stub

045a:fixme:msvcrt:__clean_type_info_names_internal (0xbe5c7c) stub

[10/16/19 01:18:32] - Running wine-4.11-staging GlyphClient.exe (Working directory : /Users/yarden/Library/PlayOnMac/wineprefix/Glyph/drive_c/Program Files (x86)/Glyph)

GlyphClient::LoadFile error: No such file or directory GlyphClientApp.xml


GlyphClient::LoadFile error: No such file or directory GlyphClientAppLocal.xml


GlyphClient::LoadFile error: No such file or directory ./Library/GlyphLibraryLocal.xml


[10/16/19 01:18:39] - Running wine-4.11-staging GlyphClient.exe (Working directory : /Users/yarden/Library/PlayOnMac/wineprefix/Glyph/drive_c/Program Files (x86)/Glyph)

047c:fixme:esync:do_esync eventfd not supported on this platform.

047c:fixme:ntdll:find_reg_tz_info Can't find matching timezone information in the registry for -03, bias 180, std (d/m/y): 17/02/2019, dlt (d/m/y): 31/12/2019

047c:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0033FE1C 63 ) semi-stub

047c:fixme:msvcp:locale__Locimp__Makexloc (0033FE1C 63 00912400 00000000) semi-stub

047c:fixme:msvcp:locale__Locimp__Makewloc (0033FE1C 63 00912400 00000000) semi-stub

047c:fixme:msvcp:locale__Locimp__Makeushloc (0033FE1C 63 00912400 00000000) semi-stub

047e:fixme:esync:do_esync eventfd not supported on this platform.

047e:fixme:ntdll:find_reg_tz_info Can't find matching timezone information in the registry for -03, bias 180, std (d/m/y): 17/02/2019, dlt (d/m/y): 31/12/2019

047e:fixme:heap:RtlSetHeapInformation 0x1e00000 0 0x32ea74 4 stub

047e:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0032FE1C 63 ) semi-stub

047e:fixme:msvcp:locale__Locimp__Makexloc (0032FE1C 63 01F12618 00000000) semi-stub

047e:fixme:msvcp:locale__Locimp__Makewloc (0032FE1C 63 01F12618 00000000) semi-stub

047e:fixme:msvcp:locale__Locimp__Makeushloc (0032FE1C 63 01F12618 00000000) semi-stub

047e:fixme:file:FindFirstFileExW flags not implemented 0x00000002

047e:fixme:thread:create_user_shared_data_thread Creating user shared data update thread.

047e:fixme:dwmapi:DwmIsCompositionEnabled 0032F768

047e:fixme:dwmapi:DwmEnableComposition (1) stub

047e:fixme:toolhelp:CreateToolhelp32Snapshot Unimplemented: heap list snapshot

047e:fixme:toolhelp:Heap32ListFirst : stub

047e:fixme:file:FindFirstFileExW flags not implemented 0x00000002

047e:fixme:font:RemoveFontMemResourceEx (0x87738f69) stub

GlyphClient::LoadFile error: No such file or directory GlyphClientApp.xml


GlyphClient::LoadFile error: No such file or directory GlyphClientAppLocal.xml


047e:fixme:ntdll:get_firmware_info info_class SYSTEM_FIRMWARE_TABLE_INFORMATION

047e:fixme:ntdll:get_firmware_info info_class SYSTEM_FIRMWARE_TABLE_INFORMATION

047e:fixme:winsock:set_dont_fragment IP_DONTFRAGMENT for IPv4 not supported in this platform

GlyphClient::LoadFile error: No such file or directory ./Library/GlyphLibraryLocal.xml


047e:fixme:shcore:SetCurrentProcessExplicitAppUserModelID L"Trion.Glyph": stub

047e:fixme:explorerframe:taskbar_list_SetProgressState iface 02B03CF0, hwnd 0009006C, flags 0 stub!

 

After pressing Play and EAC closing (that's the output right after the last line of output):

 

 

047e:fixme:exec:SHELL_execute flags ignored: 0x00000100

007a:fixme:esync:do_esync eventfd not supported on this platform.

007a:fixme:ntdll:find_reg_tz_info Can't find matching timezone information in the registry for -03, bias 180, std (d/m/y): 17/02/2019, dlt (d/m/y): 31/12/2019

0089:err:winediag:SECUR32_initNTLMSP ntlm_auth was not found or is outdated. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution.

008b:fixme:ver:GetCurrentPackageId (0x214ff0c 0x0): stub

0089:fixme:winsock:set_dont_fragment IP_DONTFRAGMENT for IPv4 not supported in this platform

0089:fixme:secur32:schan_get_cipher_algid Don't know CALG for encryption algorithm 2, returning 0

0089:fixme:secur32:schan_imp_get_max_message_size Returning 1 << 14.

0089:fixme:secur32:schan_get_cipher_algid Don't know CALG for encryption algorithm 2, returning 0

0089:fixme:secur32:schan_imp_get_max_message_size Returning 1 << 14.

0093:fixme:esync:do_esync eventfd not supported on this platform.

0093:fixme:thread:create_user_shared_data_thread Creating user shared data update thread.

0093:fixme:ntdll:find_reg_tz_info Can't find matching timezone information in the registry for -03, bias 180, std (d/m/y): 17/02/2019, dlt (d/m/y): 31/12/2019

0093:err:seh:setup_exception stack overflow 2000 bytes in thread 0093 eip 000000007bc9b2ce esp 0000000000130e40 stack 0x130000-0x131000-0x230000

0089:fixme:secur32:schan_get_cipher_algid Don't know CALG for encryption algorithm 2, returning 0

0089:fixme:secur32:schan_imp_get_max_message_size Returning 1 << 14.

007a:fixme:font:RemoveFontMemResourceEx (0x877d33f1) stub

007a:fixme:ver:GetCurrentPackageId (0x32fe84 0x0): stub

 

Thanks in advance, I really appreciate your help!

Edited by Yarden

Dadu042 Wednesday 16 October 2019 at 11:34
Dadu042
Moderator

I'm not experienced with POM. However, I think there is too much strange errors in the log to hope it may work (I also looked at PcGamingWiki, and at http://appdb.winehq.org about Archeage and Glyph).

See also: http://wiki.playonlinux.com/index.php/Manual_Installations

Edited by Dadu042