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Steamwebhelper.exe has encountered a serious problem and needs to close.

Author Replies
giffmemana Sunday 26 July 2015 at 23:11

Hello I have a problem with steam. After installing steam by following this tutorial I had no problems with it for the first week. I even installed other games and everything worked fine. But one day (I think after I installed xna for a game, or maybe updated to a different wine version) I got a window that said "The program steamwebhelper.exe has encountered a serious problem..." I tried reinstalling playonlinux and wine, nothing helped. At first I used wine 1.6.2 and POL 4.2.2. I tried updating to wine 1.7.47 and POL 4.2.8 that didn't fix it either.

Here is the program error details I get:

Unhandled exception: page fault on execute access to 0x00000000 in 32-bit code (0x00000000).
Register dump:
CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
EIP:00000000 ESP:021fe500 EBP:021fe520 EFLAGS:00010206(  R- --  I  - -P- )
EAX:1245a914 EBX:00000000 ECX:1245a910 EDX:00000000
ESI:001b0100 EDI:001b1260
Stack dump:
0x021fe500:  111db06f 00000228 00000001 001b1260
0x021fe510:  001b0100 001aff58 00000000 001b0100
0x021fe520:  021fe554 111dbf9b 001aff58 001af9d0
0x021fe530:  00000000 021fe548 111dad5c 001b0100
0x021fe540:  ffffffff 021fe574 00000000 021fe564
0x021fe550:  00000000 021fe56c 111d7f50 001aff58
=>0 0x00000000 (0x021fe520)
  1 0x111dbf9b in libcef (+0x11dbf9a) (0x021fe554)
  2 0x111d7f50 in libcef (+0x11d7f4f) (0x021fe56c)
  3 0x111d4e36 in libcef (+0x11d4e35) (0x021fe598)
  4 0x111d4cdc in libcef (+0x11d4cdb) (0x021fe5cc)
  5 0x111d5176 in libcef (+0x11d5175) (0x021fe5f0)
  6 0x111d4ffd in libcef (+0x11d4ffc) (0x021fe61c)
  7 0x111d50e1 in libcef (+0x11d50e0) (0x021fe654)
  8 0x100a5c27 in libcef (+0xa5c26) (0x021fe6cc)
  9 0x10067fbd in libcef (+0x67fbc) (0x021fe704)
  10 0x1006870a in libcef (+0x68709) (0x021fe838)
  11 0x100a54df in libcef (+0xa54de) (0x021fe854)
  12 0x100a45dd in libcef (+0xa45dc) (0x021fe874)
  13 0x10067dc5 in libcef (+0x67dc4) (0x021fe898)
  14 0x10089075 in libcef (+0x89074) (0x021fe8c4)
  15 0x10089ab6 in libcef (+0x89ab5) (0x021fe8e8)
  16 0x111e131e in libcef (+0x11e131d) (0x021fe9b8)
  17 0x111e179f in libcef (+0x11e179e) (0x021fe9cc)
  18 0x10089c2d in libcef (+0x89c2c) (0x021fe9e8)
  19 0x1006683a in libcef (+0x66839) (0x021fea08)
  20 0x7bc76a80 call_thread_func_wrapper+0xb() in ntdll (0x021fea18)
  21 0x7bc76cdd call_thread_func+0x7c() in ntdll (0x021feae8)
  22 0x7bc76a5e RtlRaiseException+0x21() in ntdll (0x021feb08)
  23 0x7bc80e19 in ntdll (+0x70e18) (0x021ff358)
  24 0xf7599f70 start_thread+0xcf() in (0x021ff428)
  25 0xf74d0bee __clone+0x5d() in (0x00000000)
  26 0xf74d0bee __clone+0x5d() in (0x00000000)
  27 0xf74d0bee __clone+0x5d() in (0x00000000)
  28 0xf74d0bee __clone+0x5d() in (0x00000000)
  29 0xf74d0bee __clone+0x5d() in (0x00000000)
  30 0xf74d0bee __clone+0x5d() in (0x00000000)
  31 0xf74d0bee __clone+0x5d() in (0x00000000)
  32 0xf74d0bee __clone+0x5d() in (0x00000000)
  33 0xf74d0bee __clone+0x5d() in (0x00000000)
  34 0xf74d0bee __clone+0x5d() in (0x00000000)
  35 0xf74d0bee __clone+0x5d() in (0x00000000)
  36 0xf74d0bee __clone+0x5d() in (0x00000000)
  37 0xf74d0bee __clone+0x5d() in (0x00000000)
  38 0xf74d0bee __clone+0x5d() in (0x00000000)
  39 0xf74d0bee __clone+0x5d() in (0x00000000)
  40 0xf74d0bee __clone+0x5d() in (0x00000000)
  41 0xf74d0bee __clone+0x5d() in (0x00000000)
  42 0xf74d0bee __clone+0x5d() in (0x00000000)
  43 0xf74d0bee __clone+0x5d() in (0x00000000)
  44 0xf74d0bee __clone+0x5d() in (0x00000000)
  45 0xf74d0bee __clone+0x5d() in (0x00000000)
  46 0xf74d0bee __clone+0x5d() in (0x00000000)
  47 0xf74d0bee __clone+0x5d() in (0x00000000)
  48 0xf74d0bee __clone+0x5d() in (0x00000000)
  49 0xf74d0bee __clone+0x5d() in (0x00000000)
  50 0xf74d0bee __clone+0x5d() in (0x00000000)
  51 0xf74d0bee __clone+0x5d() in (0x00000000)
  52 0xf74d0bee __clone+0x5d() in (0x00000000)
  53 0xf74d0bee __clone+0x5d() in (0x00000000)
  54 0xf74d0bee __clone+0x5d() in (0x00000000)
  55 0xf74d0bee __clone+0x5d() in (0x00000000)
  56 0xf74d0bee __clone+0x5d() in (0x00000000)
  57 0xf74d0bee __clone+0x5d() in (0x00000000)
  58 0xf74d0bee __clone+0x5d() in (0x00000000)
  59 0xf74d0bee __clone+0x5d() in (0x00000000)
  60 0xf74d0bee __clone+0x5d() in (0x00000000)
  61 0xf74d0bee __clone+0x5d() in (0x00000000)
  62 0xf74d0bee __clone+0x5d() in (0x00000000)
  63 0xf74d0bee __clone+0x5d() in (0x00000000)
  64 0xf74d0bee __clone+0x5d() in (0x00000000)
  65 0xf74d0bee __clone+0x5d() in (0x00000000)
  66 0xf74d0bee __clone+0x5d() in (0x00000000)
  67 0xf74d0bee __clone+0x5d() in (0x00000000)
  68 0xf74d0bee __clone+0x5d() in (0x00000000)
  69 0xf74d0bee __clone+0x5d() in (0x00000000)
  70 0xf74d0bee __clone+0x5d() in (0x00000000)
  71 0xf74d0bee __clone+0x5d() in (0x00000000)
  72 0xf74d0bee __clone+0x5d() in (0x00000000)
  73 0xf74d0bee __clone+0x5d() in (0x00000000)
  74 0xf74d0bee __clone+0x5d() in (0x00000000)
  75 0xf74d0bee __clone+0x5d() in (0x00000000)
  76 0xf74d0bee __clone+0x5d() in (0x00000000)
  77 0xf74d0bee __clone+0x5d() in (0x00000000)
  78 0xf74d0bee __clone+0x5d() in (0x00000000)
  79 0xf74d0bee __clone+0x5d() in (0x00000000)
  80 0xf74d0bee __clone+0x5d() in (0x00000000)
  81 0xf74d0bee __clone+0x5d() in (0x00000000)
  82 0xf74d0bee __clone+0x5d() in (0x00000000)
  83 0xf74d0bee __clone+0x5d() in (0x00000000)
  84 0xf74d0bee __clone+0x5d() in (0x00000000)
  85 0xf74d0bee __clone+0x5d() in (0x00000000)
  86 0xf74d0bee __clone+0x5d() in (0x00000000)
  87 0xf74d0bee __clone+0x5d() in (0x00000000)
  88 0xf74d0bee __clone+0x5d() in (0x00000000)
  89 0xf74d0bee __clone+0x5d() in (0x00000000)
  90 0xf74d0bee __clone+0x5d() in (0x00000000)
  91 0xf74d0bee __clone+0x5d() in (0x00000000)
  92 0xf74d0bee __clone+0x5d() in (0x00000000)
  93 0xf74d0bee __clone+0x5d() in (0x00000000)
  94 0xf74d0bee __clone+0x5d() in (0x00000000)
  95 0xf74d0bee __clone+0x5d() in (0x00000000)
  96 0xf74d0bee __clone+0x5d() in (0x00000000)
  97 0xf74d0bee __clone+0x5d() in (0x00000000)
  98 0xf74d0bee __clone+0x5d() in (0x00000000)
  99 0xf74d0bee __clone+0x5d() in (0x00000000)
  100 0xf74d0bee __clone+0x5d() in (0x00000000)
  101 0xf74d0bee __clone+0x5d() in (0x00000000)
  102 0xf74d0bee __clone+0x5d() in (0x00000000)
  103 0xf74d0bee __clone+0x5d() in (0x00000000)
  104 0xf74d0bee __clone+0x5d() in (0x00000000)
  105 0xf74d0bee __clone+0x5d() in (0x00000000)
  106 0xf74d0bee __clone+0x5d() in (0x00000000)
  107 0xf74d0bee __clone+0x5d() in (0x00000000)
  108 0xf74d0bee __clone+0x5d() in (0x00000000)
  109 0xf74d0bee __clone+0x5d() in (0x00000000)
  110 0xf74d0bee __clone+0x5d() in (0x00000000)
  111 0xf74d0bee __clone+0x5d() in (0x00000000)
  112 0xf74d0bee __clone+0x5d() in (0x00000000)
  113 0xf74d0bee __clone+0x5d() in (0x00000000)
  114 0xf74d0bee __clone+0x5d() in (0x00000000)
  115 0xf74d0bee __clone+0x5d() in (0x00000000)
  116 0xf74d0bee __clone+0x5d() in (0x00000000)
  117 0xf74d0bee __clone+0x5d() in (0x00000000)
  118 0xf74d0bee __clone+0x5d() in (0x00000000)
  119 0xf74d0bee __clone+0x5d() in (0x00000000)
  120 0xf74d0bee __clone+0x5d() in (0x00000000)
  121 0xf74d0bee __clone+0x5d() in (0x00000000)
  122 0xf74d0bee __clone+0x5d() in (0x00000000)
  123 0xf74d0bee __clone+0x5d() in (0x00000000)
  124 0xf74d0bee __clone+0x5d() in (0x00000000)
  125 0xf74d0bee __clone+0x5d() in (0x00000000)
  126 0xf74d0bee __clone+0x5d() in (0x00000000)
  127 0xf74d0bee __clone+0x5d() in (0x00000000)
  128 0xf74d0bee __clone+0x5d() in (0x00000000)
  129 0xf74d0bee __clone+0x5d() in (0x00000000)
  130 0xf74d0bee __clone+0x5d() in (0x00000000)
  131 0xf74d0bee __clone+0x5d() in (0x00000000)
  132 0xf74d0bee __clone+0x5d() in (0x00000000)
  133 0xf74d0bee __clone+0x5d() in (0x00000000)
  134 0xf74d0bee __clone+0x5d() in (0x00000000)
  135 0xf74d0bee __clone+0x5d() in (0x00000000)
  136 0xf74d0bee __clone+0x5d() in (0x00000000)
  137 0xf74d0bee __clone+0x5d() in (0x00000000)
  138 0xf74d0bee __clone+0x5d() in (0x00000000)
  139 0xf74d0bee __clone+0x5d() in (0x00000000)
  140 0xf74d0bee __clone+0x5d() in (0x00000000)
  141 0xf74d0bee __clone+0x5d() in (0x00000000)
  142 0xf74d0bee __clone+0x5d() in (0x00000000)
  143 0xf74d0bee __clone+0x5d() in (0x00000000)
  144 0xf74d0bee __clone+0x5d() in (0x00000000)
  145 0xf74d0bee __clone+0x5d() in (0x00000000)
  146 0xf74d0bee __clone+0x5d() in (0x00000000)
  147 0xf74d0bee __clone+0x5d() in (0x00000000)
  148 0xf74d0bee __clone+0x5d() in (0x00000000)
  149 0xf74d0bee __clone+0x5d() in (0x00000000)
  150 0xf74d0bee __clone+0x5d() in (0x00000000)
  151 0xf74d0bee __clone+0x5d() in (0x00000000)
  152 0xf74d0bee __clone+0x5d() in (0x00000000)
  153 0xf74d0bee __clone+0x5d() in (0x00000000)
  154 0xf74d0bee __clone+0x5d() in (0x00000000)
  155 0xf74d0bee __clone+0x5d() in (0x00000000)
  156 0xf74d0bee __clone+0x5d() in (0x00000000)
  157 0xf74d0bee __clone+0x5d() in (0x00000000)
  158 0xf74d0bee __clone+0x5d() in (0x00000000)
  159 0xf74d0bee __clone+0x5d() in (0x00000000)
  160 0xf74d0bee __clone+0x5d() in (0x00000000)
  161 0xf74d0bee __clone+0x5d() in (0x00000000)
  162 0xf74d0bee __clone+0x5d() in (0x00000000)
  163 0xf74d0bee __clone+0x5d() in (0x00000000)
  164 0xf74d0bee __clone+0x5d() in (0x00000000)
  165 0xf74d0bee __clone+0x5d() in (0x00000000)
  166 0xf74d0bee __clone+0x5d() in (0x00000000)
  167 0xf74d0bee __clone+0x5d() in (0x00000000)
  168 0xf74d0bee __clone+0x5d() in (0x00000000)
  169 0xf74d0bee __clone+0x5d() in (0x00000000)
  170 0xf74d0bee __clone+0x5d() in (0x00000000)
  171 0xf74d0bee __clone+0x5d() in (0x00000000)
  172 0xf74d0bee __clone+0x5d() in (0x00000000)
  173 0xf74d0bee __clone+0x5d() in (0x00000000)
  174 0xf74d0bee __clone+0x5d() in (0x00000000)
  175 0xf74d0bee __clone+0x5d() in (0x00000000)
  176 0xf74d0bee __clone+0x5d() in (0x00000000)
  177 0xf74d0bee __clone+0x5d() in (0x00000000)
  178 0xf74d0bee __clone+0x5d() in (0x00000000)
  179 0xf74d0bee __clone+0x5d() in (0x00000000)
  180 0xf74d0bee __clone+0x5d() in (0x00000000)
  181 0xf74d0bee __clone+0x5d() in (0x00000000)
  182 0xf74d0bee __clone+0x5d() in (0x00000000)
  183 0xf74d0bee __clone+0x5d() in (0x00000000)
  184 0xf74d0bee __clone+0x5d() in (0x00000000)
  185 0xf74d0bee __clone+0x5d() in (0x00000000)
  186 0xf74d0bee __clone+0x5d() in (0x00000000)
  187 0xf74d0bee __clone+0x5d() in (0x00000000)
  188 0xf74d0bee __clone+0x5d() in (0x00000000)
  189 0xf74d0bee __clone+0x5d() in (0x00000000)
  190 0xf74d0bee __clone+0x5d() in (0x00000000)
  191 0xf74d0bee __clone+0x5d() in (0x00000000)
  192 0xf74d0bee __clone+0x5d() in (0x00000000)
  193 0xf74d0bee __clone+0x5d() in (0x00000000)
  194 0xf74d0bee __clone+0x5d() in (0x00000000)
  195 0xf74d0bee __clone+0x5d() in (0x00000000)
  196 0xf74d0bee __clone+0x5d() in (0x00000000)
  197 0xf74d0bee __clone+0x5d() in (0x00000000)
  198 0xf74d0bee __clone+0x5d() in (0x00000000)
  199 0xf74d0bee __clone+0x5d() in (0x00000000)
  200 0xf74d0bee __clone+0x5d() in (0x00000000)
0x00000000: -- no code accessible --
Module    Address            Debug info    Name (97 modules)
PE      400000-  698000    Deferred        steamwebhelper
PE    2600000- 271b000    Deferred        crashhandler
PE    10000000-125ff000    Export          libcef
ELF    7b800000-7ba4b000    Deferred        kernel32<elf>
  \-PE    7b810000-7ba4b000    \              kernel32
ELF    7bc00000-7bcc8000    Dwarf          ntdll<elf>
  \-PE    7bc10000-7bcc8000    \              ntdll
ELF    7bf00000-7bf03000    Deferred        <wine-loader>
ELF    7d97b000-7d9ee000    Deferred        wininet<elf>
  \-PE    7d980000-7d9ee000    \              wininet
ELF    7da58000-7da7d000    Deferred        mpr<elf>
  \-PE    7da60000-7da7d000    \              mpr
ELF    7da7d000-7dae7000    Deferred        setupapi<elf>
  \-PE    7da90000-7dae7000    \              setupapi
ELF    7dae7000-7db09000    Deferred        imm32<elf>
  \-PE    7daf0000-7db09000    \              imm32
ELF    7dbbe000-7ddda000    Deferred        shell32<elf>
  \-PE    7dbd0000-7ddda000    \              shell32
ELF    7ddda000-7de4e000    Deferred
ELF    7de4e000-7dee6000    Deferred
ELF    7dee6000-7df19000    Deferred        uxtheme<elf>
  \-PE    7def0000-7df19000    \              uxtheme
ELF    7df19000-7df1f000    Deferred
ELF    7df1f000-7df2a000    Deferred
ELF    7df2a000-7df3a000    Deferred
ELF    7df3a000-7df3e000    Deferred
ELF    7df3e000-7df49000    Deferred
ELF    7df49000-7df54000    Deferred
ELF    7df54000-7df5a000    Deferred
ELF    7df5a000-7df5e000    Deferred
ELF    7df5e000-7df65000    Deferred
ELF    7df65000-7df69000    Deferred
ELF    7df69000-7df8b000    Deferred
ELF    7df8b000-7e0bf000    Deferred
ELF    7e0bf000-7e0d2000    Deferred
ELF    7e0dd000-7e0e1000    Deferred
ELF    7e0e1000-7e0f1000    Deferred
ELF    7e0f3000-7e17d000    Deferred        winex11<elf>
  \-PE    7e100000-7e17d000    \              winex11
ELF    7e1c4000-7e1ed000    Deferred
ELF    7e1ed000-7e228000    Deferred
ELF    7e228000-7e250000    Deferred
ELF    7e250000-7e264000    Deferred
ELF    7e264000-7e304000    Deferred
ELF    7e325000-7e364000    Deferred        usp10<elf>
  \-PE    7e330000-7e364000    \              usp10
ELF    7e364000-7e395000    Deferred        ws2_32<elf>
  \-PE    7e370000-7e395000    \              ws2_32
ELF    7e395000-7e3ad000    Deferred
ELF    7e3ae000-7e3ce000    Deferred        oleacc<elf>
  \-PE    7e3b0000-7e3ce000    \              oleacc
ELF    7e3ce000-7e3f1000    Deferred        iphlpapi<elf>
  \-PE    7e3d0000-7e3f1000    \              iphlpapi
ELF    7e3f1000-7e41b000    Deferred        netapi32<elf>
  \-PE    7e400000-7e41b000    \              netapi32
ELF    7e41b000-7e449000    Deferred        secur32<elf>
  \-PE    7e420000-7e449000    \              secur32
ELF    7e449000-7e471000    Deferred        msacm32<elf>
  \-PE    7e450000-7e471000    \              msacm32
ELF    7e471000-7e526000    Deferred        winmm<elf>
  \-PE    7e480000-7e526000    \              winmm
ELF    7e526000-7e61e000    Deferred        comctl32<elf>
  \-PE    7e530000-7e61e000    \              comctl32
ELF    7e61e000-7e634000    Deferred        wtsapi32<elf>
  \-PE    7e620000-7e634000    \              wtsapi32
ELF    7e634000-7e64b000    Deferred        userenv<elf>
  \-PE    7e640000-7e64b000    \              userenv
ELF    7e64b000-7e763000    Deferred        oleaut32<elf>
  \-PE    7e660000-7e763000    \              oleaut32
ELF    7e763000-7e7db000    Deferred        rpcrt4<elf>
  \-PE    7e770000-7e7db000    \              rpcrt4
ELF    7e7db000-7e8f0000    Deferred        ole32<elf>
  \-PE    7e7f0000-7e8f0000    \              ole32
ELF    7e8f0000-7e95f000    Deferred        shlwapi<elf>
  \-PE    7e900000-7e95f000    \              shlwapi
ELF    7e95f000-7e972000    Deferred        psapi<elf>
  \-PE    7e960000-7e972000    \              psapi
ELF    7e972000-7e9d8000    Deferred        advapi32<elf>
  \-PE    7e980000-7e9d8000    \              advapi32
ELF    7e9d8000-7eae5000    Deferred        gdi32<elf>
  \-PE    7e9f0000-7eae5000    \              gdi32
ELF    7eae5000-7ec2c000    Deferred        user32<elf>
  \-PE    7eb00000-7ec2c000    \              user32
ELF    7ec2c000-7ec39000    Deferred
ELF    7ec39000-7ec45000    Deferred
ELF    7ec45000-7ec5e000    Deferred
ELF    7ec5e000-7ec67000    Deferred
ELF    7ef99000-7efdf000    Deferred
ELF    7efe8000-7f000000    Deferred        version<elf>
  \-PE    7eff0000-7f000000    \              version
ELF    f73d6000-f73df000    Deferred
ELF    f73e0000-f73e5000    Deferred
ELF    f73e5000-f7593000    Dwarf
ELF    f7593000-f75af000    Dwarf
ELF    f75d1000-f7783000    Dwarf
ELF    f7785000-f77a7000    Deferred
ELF    f77a7000-f77a8000    Deferred        [vdso].so
process  tid      prio (all id:s are in hex)
00000008 Steam.exe
    0000000b    0
    00000021    0
    00000032    0
    00000031    0
    0000002d    0
    0000002a    0
    00000042    0
    0000003e    0
    0000003d    0
    0000003c    0
    0000003b    0
    00000038    0
    00000037    0
    00000009    0
0000000e services.exe
    00000036    0
    0000001d    0
    00000018    0
    00000016    0
    00000014    0
    00000010    0
    0000000f    0
00000012 winedevice.exe
    0000001c    0
    00000019    0
    00000017    0
    00000013    0
0000001a plugplay.exe
    00000020    0
    0000001f    0
    0000001b    0
00000023 explorer.exe
    00000027    0
    00000024    0
00000039 (D) C:\Program Files\Steam\bin\steamwebhelper.exe
    0000004b    0
    00000040    0
    00000022    0
    00000030    0
    0000002f    0
    0000002e    0
    0000002c    0
    0000002b    0 <==
    00000035    0
    0000001e    0
    00000033    0
    00000034    0
    00000028    0
    00000029    0
    00000025    0
    00000026    0
    0000000d    0
    0000000c    0
    00000047    0
    00000045    0
    0000003a    0
00000049 steamwebhelper.exe
    0000004a    0
0000004e steamerrorreporter.exe
    00000052    0
    0000004f    0
00000050 steamerrorreporter.exe
    00000055    0
    00000051    0
System information:
    Wine build: wine-1.6.2
    Platform: i386
    Host system: Linux
    Host version: 3.13.0-37-generic
TazX Tuesday 11 August 2015 at 5:57

I'm having the same problem.  Every time I open the windows version of Steam in POL I have issues with the browser and steamwebhelper.exe failing and closing down.  I've included the error message bellow.

0x100894f9: int    $3
Module    Address            Debug info    Name (102 modules)
PE      400000-  698000    Deferred        steamwebhelper
PE     4ac0000- 4bdb000    Deferred        crashhandler
PE    10000000-125ff000    Export          libcef
ELF    7b800000-7ba68000    Deferred        kernel32<elf>
  \-PE    7b820000-7ba68000    \               kernel32
ELF    7bc00000-7bcec000    Dwarf           ntdll<elf>
  \-PE    7bc10000-7bcec000    \               ntdll
ELF    7bf00000-7bf03000    Deferred        <wine-loader>
ELF    7c45c000-7c483000    Deferred        mpr<elf>
  \-PE    7c460000-7c483000    \               mpr
ELF    7c483000-7c500000    Deferred        wininet<elf>
  \-PE    7c490000-7c500000    \               wininet
ELF    7ca19000-7ca8a000    Deferred        setupapi<elf>
  \-PE    7ca20000-7ca8a000    \               setupapi
ELF    7cb3f000-7cd88000    Deferred        shell32<elf>
  \-PE    7cb50000-7cd88000    \               shell32
ELF    7cd88000-7cd9c000    Deferred
ELF    7cdc0000-7cdd5000    Deferred
ELF    7cdd5000-7ce19000    Deferred
ELF    7ce1c000-7ce52000    Deferred
ELF    7ce52000-7ced7000    Deferred
ELF    7ced7000-7cfa0000    Deferred
ELF    7cfa0000-7cfd9000    Deferred        uxtheme<elf>
  \-PE    7cfb0000-7cfd9000    \               uxtheme
ELF    7cfd9000-7cfe0000    Deferred
ELF    7cfe0000-7cfeb000    Deferred
ELF    7d0eb000-7d0fd000    Deferred
ELF    7d0fd000-7d101000    Deferred
ELF    7d101000-7d10c000    Deferred
ELF    7d10c000-7d118000    Deferred
ELF    7d118000-7d11e000    Deferred
ELF    7d11e000-7d122000    Deferred
ELF    7d122000-7d129000    Deferred
ELF    7d129000-7d12d000    Deferred
ELF    7d12d000-7d14f000    Deferred
ELF    7d14f000-7d29a000    Deferred
ELF    7d29a000-7d2af000    Deferred
ELF    7d2b6000-7d2c0000    Deferred
ELF    7d2c0000-7d2d4000    Deferred
ELF    7d2d4000-7d2e6000    Deferred
ELF    7db83000-7dc17000    Deferred        winex11<elf>
  \-PE    7db90000-7dc17000    \               winex11
ELF    7dc17000-7dc3b000    Deferred        imm32<elf>
  \-PE    7dc20000-7dc3b000    \               imm32
ELF    7e19a000-7e1c3000    Deferred
ELF    7e1c3000-7e206000    Deferred
ELF    7e206000-7e232000    Deferred
ELF    7e232000-7e24b000    Deferred
ELF    7e24b000-7e2fb000    Deferred
ELF    7e334000-7e378000    Deferred        usp10<elf>
  \-PE    7e340000-7e378000    \               usp10
ELF    7e378000-7e3d6000    Deferred        oleacc<elf>
  \-PE    7e380000-7e3d6000    \               oleacc
ELF    7e3d6000-7e3ef000    Deferred
ELF    7e3ef000-7e428000    Deferred        ws2_32<elf>
  \-PE    7e400000-7e428000    \               ws2_32
ELF    7e428000-7e450000    Deferred        iphlpapi<elf>
  \-PE    7e430000-7e450000    \               iphlpapi
ELF    7e450000-7e47f000    Deferred        netapi32<elf>
  \-PE    7e460000-7e47f000    \               netapi32
ELF    7e47f000-7e4b1000    Deferred        secur32<elf>
  \-PE    7e490000-7e4b1000    \               secur32
ELF    7e4b1000-7e4db000    Deferred        msacm32<elf>
  \-PE    7e4c0000-7e4db000    \               msacm32
ELF    7e4db000-7e594000    Deferred        winmm<elf>
  \-PE    7e4e0000-7e594000    \               winmm
ELF    7e594000-7e69f000    Deferred        comctl32<elf>
  \-PE    7e5a0000-7e69f000    \               comctl32
ELF    7e69f000-7e6b6000    Deferred        wtsapi32<elf>
  \-PE    7e6a0000-7e6b6000    \               wtsapi32
ELF    7e6b6000-7e6ce000    Deferred        userenv<elf>
  \-PE    7e6c0000-7e6ce000    \               userenv
ELF    7e6ce000-7e811000    Deferred        oleaut32<elf>
  \-PE    7e6f0000-7e811000    \               oleaut32
ELF    7e811000-7e896000    Deferred        rpcrt4<elf>
  \-PE    7e820000-7e896000    \               rpcrt4
ELF    7e896000-7e9d9000    Deferred        ole32<elf>
  \-PE    7e8b0000-7e9d9000    \               ole32
ELF    7e9d9000-7ea54000    Deferred        shlwapi<elf>
  \-PE    7e9f0000-7ea54000    \               shlwapi
ELF    7ea54000-7eacd000    Deferred        advapi32<elf>
  \-PE    7ea60000-7eacd000    \               advapi32
ELF    7eacd000-7ebe6000    Deferred        gdi32<elf>
  \-PE    7eae0000-7ebe6000    \               gdi32
ELF    7ebe6000-7ed44000    Deferred        user32<elf>
  \-PE    7ec00000-7ed44000    \               user32
ELF    7ed44000-7ed52000    Deferred
ELF    7ed52000-7ed5f000    Deferred
ELF    7ed5f000-7ed7a000    Deferred
ELF    7ef7a000-7efc7000    Deferred
ELF    7efd4000-7efe7000    Deferred        psapi<elf>
  \-PE    7efe0000-7efe7000    \               psapi
ELF    7efe7000-7f000000    Deferred        version<elf>
  \-PE    7eff0000-7f000000    \               version
ELF    f73f7000-f73fc000    Deferred
ELF    f73fc000-f75b7000    Dwarf 
ELF    f75b7000-f75d4000    Dwarf 
ELF    f75d6000-f75e0000    Deferred
ELF    f7605000-f760e000    Deferred
ELF    f760e000-f77c4000    Dwarf 
ELF    f77c6000-f77ea000    Deferred
ELF    f77ec000-f77ed000    Deferred        [vdso].so
process  tid      prio (all id:s are in hex)
0000000e services.exe
    0000001e    0
    0000001d    0
    00000014    0
    00000010    0
    0000000f    0
00000012 winedevice.exe
    0000001c    0
    00000019    0
    00000018    0
    00000013    0
0000001a plugplay.exe
    00000020    0
    0000001f    0
    0000001b    0
00000021 explorer.exe
    00000025    0
    00000024    0
    00000023    0
    00000022    0
00000080 Steam.exe
    00000053    0
    00000049    0
    00000048    0
    00000075    0
    00000073    0
    00000017    0
    0000000b    0
    00000097    0
    00000096    0
    00000095    0
    00000094    0
    00000093    0
    00000092    0
    00000091    0
    00000090    0
    0000008c    0
    00000088    0
    00000087    0
    00000086    0
    00000085    0
    00000082    0
    00000081    0
0000004a (D) C:\Program Files\Steam\bin\steamwebhelper.exe
    0000005b    0
    00000089    0
    00000058    0
    0000005c    0
    0000005d    0
    0000007f    0
    0000004f    0
    00000055    0 <==
    0000003a    0
    0000003b    0
    0000003c    0
    00000029    0
    00000042    0
    0000002d    0
    0000002f    0
    00000050    0
    00000074    0
    00000072    0
    00000069    0
    00000071    0
    00000052    0
00000061 steamwebhelper.exe
    0000002c    0
    0000005e    0
0000005f steamerrorreporter.exe
    00000032    0
    00000034    0
    0000003d    0
System information:
    Wine build: wine-1.7.49
    Platform: i386
    Host system: Linux
    Host version: 3.19.0-25-generic


Edited by TazX

booman Tuesday 11 August 2015 at 17:32

I get these errors with any version of Wine as well.
I'm guessing it will be a "waiting game" with Wine developers.  They eventually fix everything Steam related.

So far it doesn't affect my game-play, but it IS annoying

† Booman †
Mint 21.3 64-bit | Nvidia 535| GeForce GTX 1650
Linux for Beginners | PlayOnLinux Guides | PlayOnLinux Explained
giffmemana Wednesday 9 September 2015 at 15:22

They still haven't fixed it and I can't go to the store to download any games. Any fixes guys ?

giffmemana Wednesday 9 September 2015 at 15:24

Guys I have found a solution to my problem :

Select your prefix and go to configure>wine>configure wine> and change compability mode to windows xp. That fixed it for me.

booman Wednesday 9 September 2015 at 20:01

Ok, I'll give it a try...
I really prefer using Windows 7 for my Virtual Drives, but that steamwebhelper error is getting really annoying!
I still get it even with Wine 1.7.50-staging

† Booman †
Mint 21.3 64-bit | Nvidia 535| GeForce GTX 1650
Linux for Beginners | PlayOnLinux Guides | PlayOnLinux Explained
Ocean86 Sunday 13 September 2015 at 18:58

Sup guys,

I am having this issue as well. Tried it via POL, vanilla Wine and Crossover. 

But even Window users seem to be experiencing the same issue:

Switching to a Windows XP/7 (vice versa) drive doesn't help in my case, neither does updating Steam to the latest Beta build.



Ocean86 Monday 14 September 2015 at 11:16

Sup guys,

I was doing some testing yesterday and I noticed that the issue we are experiencing went away when I reinstalled Steam into a new 64-bit bottle using PlayOnLinux. I have been testing it for two hours and so far - no crashes whatsoever.


petch Monday 19 October 2015 at 9:59

Can you try Wine 1.7.53-steam_crossoverhack?

booman Thursday 22 October 2015 at 22:06

It works!  The wine-1.7.53-steam_crossoverhack loads the store slowly, but it DOES work!

Edited by booman

† Booman †
Mint 21.3 64-bit | Nvidia 535| GeForce GTX 1650
Linux for Beginners | PlayOnLinux Guides | PlayOnLinux Explained
booman Wednesday 6 January 2016 at 20:16

Is there any chance the Crossoverhack patch will be rolled into the Wine 1.8 stable?
The only other work-around is setting Windows as Windows XP in Wine Configuration.

† Booman †
Mint 21.3 64-bit | Nvidia 535| GeForce GTX 1650
Linux for Beginners | PlayOnLinux Guides | PlayOnLinux Explained
ack0329 Friday 30 September 2016 at 6:30

Could You please advise me on any extra tips for a better 64 bit prefix, I have one but it seems flawed.  I know the basics.  But for ex. dotnet45 is screwed up as well as many others.

Please and thanks, trying to be the first person in the world to get Doom working thru POL, and to change the world for ever.


Sup guys,

I was doing some testing yesterday and I noticed that the issue we are experiencing went away when I reinstalled Steam into a new 64-bit bottle using PlayOnLinux. I have been testing it for two hours and so far - no crashes whatsoever.



ack0329 Friday 30 September 2016 at 6:32

and for a solution to this problem using any windows version is to ....


.... go to "Install Components" / find "HackSteam" install and DONE! SOLVED!



booman Friday 30 September 2016 at 17:13

Awesome!  I will give it a try.

† Booman †
Mint 21.3 64-bit | Nvidia 535| GeForce GTX 1650
Linux for Beginners | PlayOnLinux Guides | PlayOnLinux Explained
magisterwitcher Sunday 25 March 2018 at 18:39

Hi, it's my problem when I want to start Skyrim Steam. How can i repair it?

Unhandled exception: unimplemented function api-ms-win-core-sysinfo-l1-2-1..GetSystemTimePreciseAsFileTime called in 32-bit code (0x7b83da42).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
 EIP:7b83da42 ESP:0033f8d4 EBP:0033f948 EFLAGS:00000202(   - --  I   - - - )
 EAX:7b829159 EBX:7b8bb634 ECX:00000008 EDX:0033f8f4
 ESI:00000002 EDI:7b838300
Stack dump:
0x0033f8d4:  0033f970 00000008 7bccf920 80000100
0x0033f8e4:  00000001 00000000 7b83da42 00000002
0x0033f8f4:  7e41aa37 7e41aac5 0044187c 7e410000
0x0033f904:  0033f938 0033f958 7b85bd9c 0044187c
0x0033f914:  7e410000 7b82887d 7b85bd9c 7e410000
0x0033f924:  0033f938 00000000 0033f934 00000000
=>0 0x7b83da42 in kernel32 (+0x1da42) (0x0033f948)
  1 0x7e41aa18 in api-ms-win-core-sysinfo-l1-2-1 (+0xaa17) (0x0033f980)
  2 0x7e41a7a9 in api-ms-win-core-sysinfo-l1-2-1 (+0xa7a8) (0x0033f9a4)
  3 0x0041be67 in steamerrorreporter (+0x1be66) (0x0033f9a4)
  4 0x0041199a in steamerrorreporter (+0x11999) (0x0033f9c0)
  5 0x00411a6f in steamerrorreporter (+0x11a6e) (0x0033f9d8)
  6 0x00408e94 in steamerrorreporter (+0x8e93) (0x0033fe14)
  7 0x0040a176 in steamerrorreporter (+0xa175) (0x0033fe60)
  8 0x7b862a1c call_process_entry+0xb() in kernel32 (0x0033fe78)
  9 0x7b863c4b in kernel32 (+0x43c4a) (0x0033feb8)
  10 0x7bc7fbb0 call_thread_func_wrapper+0xb() in ntdll (0x0033fed8)
  11 0x7bc82cdd call_thread_func+0x7c() in ntdll (0x0033ffa8)
  12 0x7bc7fb8e RtlRaiseException+0x21() in ntdll (0x0033ffc8)
  13 0x7bc5408e call_dll_entry_point+0x36d() in ntdll (0x0033ffe8)
  14 0xf754471d wine_call_on_stack+0x1c() in (0x00000000)
  15 0xf75447db wine_switch_to_stack+0x2a() in (0xff93be88)
  16 0x7bc59c91 LdrInitializeThunk+0x240() in ntdll (0xff93bed8)
  17 0x7b86a500 __wine_kernel_init+0xbbf() in kernel32 (0xff93cdf8)
  18 0x7bc5abc3 __wine_process_init+0x182() in ntdll (0xff93ce88)
  19 0xf75423aa wine_init+0x2b9() in (0xff93cee8)
  20 0x7bf00ebb main+0x7a() in <wine-loader> (0xff93d328)
  21 0xf7360286 __libc_start_main+0xf5() in (0x00000000)
0x7b83da42: movl    0xfffffff4(%ebp),%ecx
Module    Address            Debug info    Name (53 modules)
PE      400000-  48f000    Export          steamerrorreporter
PE    3f000000-3f099000    Deferred        tier0_s
PE    3f600000-3f65d000    Deferred        vstdlib_s
ELF    7b800000-7ba62000    Dwarf           kernel32<elf>
  \-PE    7b820000-7ba62000    \               kernel32
ELF    7bc00000-7bce3000    Dwarf           ntdll<elf>
  \-PE    7bc10000-7bce3000    \               ntdll
ELF    7bf00000-7bf03000    Dwarf           <wine-loader>
ELF    7e409000-7e41c000    Dwarf           api-ms-win-core-sysinfo-l1-2-1<e
PE    7e410000-7e41c000    DIA             api-ms-win-core-sysinfo-l1-2-1
PE    7e41c000-7e430000    Deferred        api-ms-win-core-localization-l1-
PE    7e420000-7e430000    Deferred        api-ms-win-core-localization-l1-C:\windows\system32\api-ms-win-core-localization-l1-2-1.dll
ELF    7e430000-7e443000    Deferred        api-ms-win-core-fibers-l1-1-1<el
PE    7e440000-7e443000    Deferred        api-ms-win-core-fibers-l1-1-1
ELF    7e443000-7e456000    Deferred        api-ms-win-core-synch-l1-2-0<elf
PE    7e450000-7e456000    Deferred        api-ms-win-core-synch-l1-2-0
ELF    7e456000-7e47a000    Deferred        imm32<elf>
  \-PE    7e460000-7e47a000    \               imm32
ELF    7e59e000-7e5c8000    Deferred
ELF    7e5c8000-7e60b000    Deferred
ELF    7e60b000-7e645000    Deferred
ELF    7e645000-7e6f9000    Deferred
ELF    7e718000-7e73f000    Deferred        mpr<elf>
  \-PE    7e720000-7e73f000    \               mpr
ELF    7e73f000-7e758000    Deferred
ELF    7e758000-7e7d6000    Deferred        wininet<elf>
  \-PE    7e760000-7e7d6000    \               wininet
ELF    7e7d6000-7e850000    Deferred        shlwapi<elf>
  \-PE    7e7e0000-7e850000    \               shlwapi
ELF    7e850000-7ea88000    Deferred        shell32<elf>
  \-PE    7e860000-7ea88000    \               shell32
ELF    7ea88000-7eaa1000    Deferred        version<elf>
  \-PE    7ea90000-7eaa1000    \               version
ELF    7eaa1000-7eb12000    Deferred        advapi32<elf>
  \-PE    7eab0000-7eb12000    \               advapi32
ELF    7eb12000-7ec2b000    Deferred        gdi32<elf>
  \-PE    7eb20000-7ec2b000    \               gdi32
ELF    7ec2b000-7ed88000    Deferred        user32<elf>
  \-PE    7ec40000-7ed88000    \               user32
ELF    7edad000-7edc0000    Deferred
ELF    7edc0000-7edcd000    Deferred
ELF    7edcd000-7ede7000    Deferred
ELF    7ede7000-7edf1000    Deferred
ELF    7ef8c000-7efe1000    Deferred
ELF    7efe6000-7eff9000    Deferred        psapi<elf>
  \-PE    7eff0000-7eff9000    \               psapi
ELF    f7343000-f7348000    Deferred
ELF    f7348000-f74ff000    Dwarf 
ELF    f74ff000-f751c000    Deferred
ELF    f7532000-f753b000    Deferred
ELF    f753b000-f76f1000    Dwarf 
ELF    f76f4000-f7719000    Deferred
ELF    f771b000-f771c000    Deferred        [vdso].so
process  tid      prio (all id:s are in hex)
0000000e services.exe
    00000024    0
    00000023    0
    0000001c    0
    00000016    0
    00000014    0
    00000010    0
    0000000f    0
00000012 mscorsvw.exe
    00000009    0
    00000047    0
    0000003b    0
    00000035    0
    00000019    0
    00000018    0
    00000017    0
    00000013    0
0000001a winedevice.exe
    00000022    0
    0000001f    0
    0000001e    0
    0000001b    0
00000020 plugplay.exe
    00000026    0
    00000025    0
    00000021    0
00000027 explorer.exe
    00000028    0
00000029 (D) C:\Program Files\Steam\steamerrorreporter.exe
    0000002d    0
    0000002c    0
    0000002b    0
    0000002a    0 <==
System information:
    Wine build: wine-1.7.36
    Platform: i386
    Host system: Linux
    Host version: 4.9.0-4-amd64

booman Monday 26 March 2018 at 1:27

You should probably submit a new post for Skyrim.  More people will see it.

Also, please post everything in the debug before the crash.  That can be helpful too.

What Distro and video card/drivers are you using?

† Booman †
Mint 21.3 64-bit | Nvidia 535| GeForce GTX 1650
Linux for Beginners | PlayOnLinux Guides | PlayOnLinux Explained

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